Bring scientific precision to the finances behind every study

No. Peppermint combines technology with an operating team that performs the underlying revenue work. The platform gives your team visibility and control without creating another queue of tasks to manage.

That's one of the two ways sites use Peppermint. We can take it on, running billing end to end so your team can stay focused on the studies. Or we can back you up, with your billers keeping control of the work while Peppermint handles the volume behind them. The division of responsibility depends on your team, your systems, and what you need.

No. Peppermint is built to remove work, not add it. We handle routine tasks and investigations independently, and involve your team only when an approval, a correction, or clinical context is genuinely required.

No. Peppermint works across the systems and data sources you already use — CTMS, EDC or eSource, contracts, sponsor portals, email, bank data, and accounting systems. We connect to your existing environment rather than forcing a rip-and-replace implementation.

Peppermint determines what is owed, prepares invoices, tracks outstanding revenue, follows up with sponsors and CROs, reconciles payments, investigates exceptions, and provides financial reporting. Your team keeps the decisions that need clinical context or institutional authority: approving exceptions, confirming what happened at a visit, and any judgment call about the study itself.

Peppermint checks financial activity against contracts, amendments, and available source data rather than assuming every system is correct. Missing or conflicting information is flagged for investigation, and the evidence behind every resolution becomes part of the audited record.

AI structures contracts, interprets fragmented data, and prepares the work — but it doesn't operate without controls. Our billers review consequential outputs and handle anything ambiguous, contradictory, or requiring judgment.

Peppermint operates under HIPAA, with SOC 2 certification in progress. We access only the systems you approve, and our billing work uses study and screen identifiers rather than patient identity. Security documentation is available on request.

We start by understanding your current workflow, gathering the relevant contracts, and establishing access to the agreed systems and data. Then we configure responsibilities and approval rules, validate the initial financial picture, and launch on an agreed scope. For most sites, this takes about a week.

Peppermint tracks both invoices and revenue expected through automatic payment structures (autopay). We follow up on outstanding items, manage revision requests, investigate unclear remittances, and work through exceptions until the revenue is accurately resolved.

Your team. Follow-ups are branded and written to sound like your site, and our billers handle sensitive conversations directly and professionally. What sponsors and CROs experience is a site that bills accurately and follows up consistently.

Yes. Our revenue diagnostic reviews historical activity, contracts, amendments, invoices, and payments to identify missed billables, unpaid items, incorrect rates, and unreconciled cash. Many customers start here, then expand into ongoing revenue operations.

Pricing depends on the scope of work Peppermint manages — study volume, workflows, systems, and implementation complexity. We define the operating scope with each customer and price around the responsibility we're taking on.